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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Midular
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Solved!

Black ink not working.

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HP Envy 5030
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Hello,

The black ink isnt working on my printer. The colour is fine but the black wont print. I have tried all the usual troubleshooting fixes like cleaning the cart etc but nothing is working. I even tried to order a new ink cart but I cant seem to do it as the current one is full!

 

Any suggestions? 

35 REPLIES 35
sandytechy20
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@Midular

 

Welcome to HP support community.

 

Did you manually clean the area around the ink nozzles and check if that works?

 

If not, manually clean the area around the ink nozzles

  1. Gather the following materials:

    • A clean, lint-free cloth or a clean, dry cotton swab

    • Distilled or bottled water

         CAUTION: 

      Do not use tap water because it might contain contaminants that can damage the printhead.

  2. Gently grasp the handles on either side of the printer, and then raise the ink cartridge access door until it locks into place.

    The carriage moves to the center of the printer.

  3. Wait until the printer is idle and silent before you continue.

  4. Lift up the lid on the ink cartridge slot, and then pull up on the ink cartridge to remove it from the slot.

    Removing the ink cartridge

  5. Hold the ink cartridge by its sides.

    Holding the ink cartridge by its sides.

  6. Lightly dampen a clean, lint-free cloth or swab with bottled or distilled water.

  7. Clean the face and edges around the ink nozzle with the cloth or swab.

       CAUTION: 

    Do not clean the ink nozzle plate.

    Cleaning the area around the ink nozzle

    1. Nozzle plate - Do not clean

    2. Area surrounding ink nozzle - Do clean

    3. Ink cartridge contacts - Do not clean

  8. Wait for the cleaned area to dry before you continue (approximately 10 minutes).

  9. With the nozzles toward the printer, insert the ink cartridge into its slot until it snaps into place.

    NOTE: 

    Install the color ink cartridge on the left and the black ink cartridge on the right.

    Inserting the ink cartridge.

  10. Close the lid on the ink cartridge slot to secure the ink cartridge into place.

  11. Repeat these steps to clean around the nozzles on the other ink cartridge.

  12. Close the ink cartridge access door.

You can refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Midular
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Excellent, this worked!! 

 

Thanks for your help

 

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sandytechy20
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@Midular

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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Guy8121
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Hi 

this still didn’t work, what now ??

Mustang5
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did that didn't work

Shirlzzz
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That didn't solve the problem. Help. This is my work printer and not even a year old. I've tried everything. I've ran it out of color trying to fix it. 

Maga83
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Добрый вечер. Купил принтер 4729. Картридж который идет в комплекте показывает пустой. Должны ли мне заменить его на новый?

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Riddle_Decipher
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Message 9 of 36
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@Maga83 Welcome to the English HP Consumer Forums!

If you prefer to post your question in your preferred language,

 

see the below options that are available.

 

German: HP Kundenforum : https://h30492.www3.hp.com

Spanish: Foro de Usuarios de HP: https://h30467.www3.hp.com

French: Forum des utilisateurs : https://h30478.www3.hp.com

Portuguese: Fórum dos usuários HP : https://h30487.www3.hp.com

Chinese HP: https://h30471.www3.hp.com

KoreanHP:: https://h30491.www3.hp.com

 

Alternatively, please feel free to post a revised message in English.

 

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

Riddle_Decipher
I am an HP Employee

Maga83
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Добрый вечер. Я купил принтер 4729. Картридж, который поставляется в комплекте, показывает пустой. Должен ли продавец заменить его на новый?

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