07-22-2019 06:00 AM
The black ink isnt working on my printer. The colour is fine but the black wont print. I have tried all the usual troubleshooting fixes like cleaning the cart etc but nothing is working. I even tried to order a new ink cart but I cant seem to do it as the current one is full!
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07-22-2019 03:09 PM
Welcome to HP support community.
Did you manually clean the area around the ink nozzles and check if that works?
If not, manually clean the area around the ink nozzles
Gather the following materials:
A clean, lint-free cloth or a clean, dry cotton swab
Distilled or bottled water
Do not use tap water because it might contain contaminants that can damage the printhead.
Gently grasp the handles on either side of the printer, and then raise the ink cartridge access door until it locks into place.
The carriage moves to the center of the printer.
Wait until the printer is idle and silent before you continue.
Lift up the lid on the ink cartridge slot, and then pull up on the ink cartridge to remove it from the slot.
Hold the ink cartridge by its sides.
Lightly dampen a clean, lint-free cloth or swab with bottled or distilled water.
Clean the face and edges around the ink nozzle with the cloth or swab.
Do not clean the ink nozzle plate.
Nozzle plate - Do not clean
Area surrounding ink nozzle - Do clean
Ink cartridge contacts - Do not clean
Wait for the cleaned area to dry before you continue (approximately 10 minutes).
With the nozzles toward the printer, insert the ink cartridge into its slot until it snaps into place.
Install the color ink cartridge on the left and the black ink cartridge on the right.
Close the lid on the ink cartridge slot to secure the ink cartridge into place.
Repeat these steps to clean around the nozzles on the other ink cartridge.
Close the ink cartridge access door.
You can refer this HP document for more assistance:- Click here
Let me know how it goes.
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08-30-2019 08:39 AM
That didn't solve the problem. Help. This is my work printer and not even a year old. I've tried everything. I've ran it out of color trying to fix it.
09-11-2019 06:30 PM
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