Black ink printing grey

[LiLiDrew]

My Instant Ink black cartridge shows it has enough ink, but even after doing the full 3-step cleaning process, it's still printing a light grey. This light colour is even present on the diagnostic printouts from the printer itself. What can I do? 🙂 

[Kumar0307 · Accepted solution]

@LiLiDrew, Welcome to the HP Support Community!

I understand the print quality with black is not satisfactory. 

Try making a standalone copy in black from the flatbed glass and check if that prints fine. By this, we can conclude if this is a hardware or a driver issue.

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[LiLiDrew]

Thanks for shipping the new cartridge! I trust this will solve my problem.

[Kumar0307]

@LiLiDrew

Yes, the replacement ink cartridge would fix the print quality issues. Feel free to contact us with any concerns related to HP products.

Happy to help!