Black ink will not print

[fifichef]

Printer/scanner  HP ENVY 4524 on ink replacement scheme.    Have tried everything - cleaned the contacts, unplugged and disconnected printer but no go.  Black is working fine

[Riddle_Decipher]

@sampkm @Ggmavis_xx @theresa16 @Clmcl22 @MarcoAurora24 I need to know which printer you've got, please refer to the below post for details on how to obtain the information I need, to support you:

Do you have the same printer as the one in the first post? If not, here's what I need to help you:

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

Also, do you have an instant ink subscription?

As for, @fifichef = Click here to troubleshoot.

@PaddyWhacked20 = Click here to troubleshoot.

P.S: Welcome to HP Community 😉

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[PilotInk]

I have this issue as well so I hope you can message and help me.

[Riddle_Decipher]

@PilotInk Which printer do you have? And Also, do you have an Instant Ink Subscription?

Keep me posted

[PilotInk]

HP ENVY 5055 Wireless All-in-One (M2U85A)

Yes, I do have a subscription.

The worst part is that is I received an email saying I printed more than the monthly quota except the problem is everything I printed came out blank unless it's color yet it still counts against me. The black ink simply won't work and I tried all the troubleshooting steps found here https://support.hp.com/us-en/document/c04326460

During the cleaning and then the printer quality report, it only prints color blocks. Not the black ink ones.

[AndyB73]

My printer cartridges are showing as empty and aren’t printing, but I’m not getting any new cartridges through the post. How do I get some sent out?

[PilotInk]

I replaced the black ink cartridge and my issue seems to be resolved. However, I'd still like HP to do something about the defective cartridges. If HP support can help me with that, that would be great. Thank you.

[Riddle_Decipher]

@PilotInk That's awesome, I'm glad you've got that sorted,

As for the defective cartridges you can request for an envelope using the account page: click here for details

And for the lost pages, I've sent out a private message, fill in the details, and I'll do everything I can, to help you get that sorted as well.

Keep me posted.

[Riddle_Decipher]

@AndyB73 There may be a delay in the delivery due to the pandemic affected areas, however, should be arriving shortly.

[AndyB73]

I’ve waited over 4 months and I haven’t been told they are being dispatched. It’s like I’ve fallen off the programme. Please can I have a contact details - either phone or email - where someone can help me please. This is beyond frustrating.