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Message 1 of 55
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Solved!

Black ink will not print

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My black ink says it is full but will not print.  I have tried cycling the power, cleaning the ink cartridge, and  aligning the printer. At this point I believe the cartridge is faulty but can’t find a way to get a new one fro the instant ink program. Any ideas?

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HP Support Agent
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Message 2 of 55
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@Foofur, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Histoire, 

 

I have almost the same problem. Only outline are printed... I would like to change black ink but I can't. 

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@Foofur

 

Thanks for replying. 

 

I have placed the order and expedited the shipment for replacement ink. It should reach you within 3 to 4 business days. 

 

Let me know if you have any other questions. 

 

Have a great day ahead! 

 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
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@Mat5232

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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How did you solve this problem?

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Message 7 of 55
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@CPWCPW That depends, on what you need help with?

And do you have an instant ink subscription?

 

If yes, please respond to my private message: 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

 

If no, I need the below details, to help you:

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

P.S: Welcome to HP Community 😉

 

Keep me posted,

And good luck!

Riddle_Decipher
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Hello, I'm having the same issue. Can you help me as well?

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HP Support Agent
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@Ash_Lee Do you have the same printer as the one in the first post? If not, here's what I need to help you:

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Also, do you have an instant ink subscription?

Keep me posted!

Riddle_Decipher
I am an HP Employee

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I have the HP Envy Photo 7855 All in one printer. I do have an ink subscriptions as well but I've only received one set of replacement ink cartridges so far. 

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