Black ink will not print

[Riddle_Decipher]

@AndyB73 You could contact the HP Instant Ink support using this link: Click here

• Click on the flag, select your region,
• Scroll down to the bottom of the page to view the number, next to the flag at the top of the page.

They should be able to assist you with the issue.

Let me know if you need any further assistance. 

[pj2020]

I am having the same issue as the original post. I have tried to change out the black ink cartridge 3 times now but it still will not work. Help!

[Riddle_Decipher]

@pj2020 Do you have the same printer as that of the OP? if not, here's what I need: 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

Also, let us know if you've got an HP Instant Ink subscription as the OP did?

Keep me posted.

[ScottKohls]

I am having the same issue.  I have an OfficeJet Pro 6968.  I replaced the black ink cartridge when it was empty and now the black ink does not print.  I have tried all the suggestions on the support page.  The response I received from a support agent was told to ask for a test ink cartridge to see if I have a faulty one.  Not sure if that is possible.  I do not have an ink subscription.  Thank you.

[Huddztown]

I got the same problem,  and i do subscribe to instant ink, can someone get in touch please 

[TEJ1602]

@ScottKohls and @Huddztown

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Lipthog]

I have the same problem with my HP Desk Jet 2630. Ink hardly used but I tried a new one anyway but still no black printing. I am on the ink subscription scheme

[TEJ1602]

@Lipthog, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Printer4530]

Hi, 

Please provide me the solution for this problem.

My printer shows level full but wont print black..

Thanks,

zee.

[TEJ1602]

@Printer4530, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!