Black ink will not print

[jashworth]

Hello, I am having the same problem with the black ink. I have tried all the steps to make sure it is working properly. At this point, I would like to return the still full black cartridge for another. Is there a way to do this?

Thank you

[sandytechy20]

@jashworth

Welcome to the HP support community.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

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[aashikazim]

Hi, I am having the same issue.  It is HP OfficeJet 3830. I am having an error code 0x8007007e also. Please help. 

[sandytechy20]

@aashikazim

Welcome to the HP support community.

Which operating system is installed on the computer to which this printer is connected?

[KJD100]

Hi, i have the same problem as this, with the blank ink cartridge not printing very clearly, and then after trying to clean the cartridge it now doesn't print at all, only colour. I also believe it may be a faulty cartridge and cant find anywhere to order a replacement. I have an instant ink subscription. Could i get some help please. 

[sandytechy20]

@KJD100

Welcome to the HP support community.

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Cheers.

[Infrequentuser]

HP Envy 5020

Unfortunately due to infrequent use, I seem unable to print black text!

This is the second occasion when this has occurred. On the first occasion it was fixed by substituting a new cartridge which thanks to the Instant Ink Program I had on hand. This was despite the ink level of the original cartridge indicating at a high level.

The same is true now. The ink level indicated is even higher than the first cartridge. As in effect the ink has not run out according to the printer on either cartridge, I will not receive a new black cartridge!

I have performed all the recommended maintenance tasks repeatedly, to no avail.

It means that in order to print I will now have to purchase a new black cartridge and undoubtedly will suffer the same outcome in the future.

Not sure how this can be resolved.

Thanks.

[larsn]

no message received.  Is this a serious site?

[TEJ1602]

@larsn, Welcome to HP Support Community!

What is the issue that you're facing?

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted for further assistance.

[AFM1]

Hi same problem pls help