Bought a used HP ENVY 6452e — it’s locked to previous owner’s HP account

[piramm]

Hi, I recently bought a used HP ENVY 6452e printer from a local thrift store / donation center. Unfortunately, the printer is still locked to the previous owner’s HP account (HP+), and I can’t print or set it up with my own HP Smart account.

I don’t have any way to contact the original owner. I just want to use the printer normally with my own account.

Is there any way HP support can unlock it or unlink the old account from the device?

Thanks in advance!

[VikramTheGreat]

Hi @piramm,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you've purchased a used HP ENVY 6452e printer, but it is currently locked to the previous owner's HP account due to HP+ activation. Unfortunately, without removing that account, you're unable to set up or use the printer with your own HP Smart account — and I completely understand how frustrating that can be.

What You Can Do

✅ 1. Try a Factory Reset

Sometimes, a full reset can help if the printer was not properly removed from the account:

• On the printer, press the Back button until you reach the Home screen.
• Tap Setup > Printer Maintenance > Restore > Restore Factory Defaults.
• After reset, try setting it up again using the HP Smart app.

⚠️ If the printer is still locked, it will display a message like “This printer is linked to an HP account” during setup.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support