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‎04-01-2022 01:08 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: macOS 12.0 Monterey

Can anyone help? I have spent two hours trying to print BLACK INK from a new HP cartridge (sent by HP INSTA-INK). I have been a long-time subscriber. The other 3 cartridges seem to print ok. I have tried printing test pages, cleaning the print heads, etc, and then manually cleaning the cartridge contacts as described by their website. But nothing works. I have also updated my firmware. I also can not find a place to email them to request a new black ink cartridge. I have loved the INSTA-INK service up until today. Can someone offer advice? Does anyone know how to send INSTA-INK an email message? All I get is the VIRTUAL AGENT, and it keeps me running around in circles, suggesting the same solutions that do not work.  THANK YOU!!!!

1 person had the same question
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Accepted Solutions

‎04-01-2022 06:36 PM - edited ‎04-01-2022 06:37 PM

HP Recommended

UPDATE -  IT IS WORKING NOW.

 

I finally got through to a tech person at HP on the phone. After cleaning the heads about 6 times, it began to print!

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1 REPLY 1

‎04-01-2022 06:36 PM - edited ‎04-01-2022 06:37 PM

HP Recommended

UPDATE -  IT IS WORKING NOW.

 

I finally got through to a tech person at HP on the phone. After cleaning the heads about 6 times, it began to print!

Was this reply helpful? Yes No
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