Can not connect to my web service of instant ink. Shows disabled. Error code GCPR001

[susavolina]

I have an older printer that I finally set up for instant ink, now I can not for the life of me complete the installation and enrollment.    The unit is still listed as compatible and I have updated the firmware, restarted all the parts, tried 2 computers, the app on my phone and it still will not allow me to complete the enrollment.  Please help.  Wasted a good part of 2 days trying to finish this up. 

[Kuroi_Kenshi]

Hi @susavolina,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Internet Connection

Make sure that your printer is connected to the same network as your computer or mobile device. Verify that your internet connection is working properly.

Enable Web Services

Web Services must be enabled on your printer for instant ink to function:

• On the printer control panel, navigate to the Web Services section.
• Follow the instructions to enable web services.

You can follow the detailed steps from HP Printers - Turn On Web Services.

Update Printer Firmware

Kindly refer to this link to update your printer firmware.

Reset Printer Network Settings

Sometimes resetting the network settings can help to resolve connectivity issues:

• On the printer control panel, navigate to “Setup.”
• Select “Network Setup” or “Wireless Settings.”
• Reset Network Settings.

Restart Your Printer and Router

Restarting both the printer and router can often resolve network-related issues:

• Turn off your printer.
• Turn off your router, wait for 30 seconds, and then turn it back on.
• Turn on your printer and try to connect again.

Check Network Connection Type

Ensure that your printer is not connected to a guest network or through a USB-only connection, as these are not compatible with Instant Ink:

• Make sure the printer is using a direct Wi-Fi or Ethernet connection.

Sign Into Your HP Instant Ink Account

Ensure you are signed into your Instant Ink account.

• Sign in into your Instant Ink account (for home/home office users).
• Sign into your Instant Ink for Business account (for business users).

Verify Printer Status

Check the status of your printer:

• On your Instant Ink account page, click "Overview" or "Printers" and verify the printer status.
• If the status shows "Not ready to print", click the refresh button and reload the account web page.

Additional Troubleshooting

If the error persists, try the following:

• Remove the ink cartridges and set them aside.
• Unplug the printer from the power source.
• Wait for 30 seconds.
• Plug the printer back in.
• Reinstall the ink cartridges.
• Check the printer status on your Instant Ink account page again.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @susavolina,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Internet Connection

Make sure that your printer is connected to the same network as your computer or mobile device. Verify that your internet connection is working properly.

Enable Web Services

Web Services must be enabled on your printer for instant ink to function:

• On the printer control panel, navigate to the Web Services section.
• Follow the instructions to enable web services.

You can follow the detailed steps from HP Printers - Turn On Web Services.

Update Printer Firmware

Kindly refer to this link to update your printer firmware.

Reset Printer Network Settings

Sometimes resetting the network settings can help to resolve connectivity issues:

• On the printer control panel, navigate to “Setup.”
• Select “Network Setup” or “Wireless Settings.”
• Reset Network Settings.

Restart Your Printer and Router

Restarting both the printer and router can often resolve network-related issues:

• Turn off your printer.
• Turn off your router, wait for 30 seconds, and then turn it back on.
• Turn on your printer and try to connect again.

Check Network Connection Type

Ensure that your printer is not connected to a guest network or through a USB-only connection, as these are not compatible with Instant Ink:

• Make sure the printer is using a direct Wi-Fi or Ethernet connection.

Sign Into Your HP Instant Ink Account

Ensure you are signed into your Instant Ink account.

• Sign in into your Instant Ink account (for home/home office users).
• Sign into your Instant Ink for Business account (for business users).

Verify Printer Status

Check the status of your printer:

• On your Instant Ink account page, click "Overview" or "Printers" and verify the printer status.
• If the status shows "Not ready to print", click the refresh button and reload the account web page.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @susavolina,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Internet Connection

Make sure that your printer is connected to the same network as your computer or mobile device. Verify that your internet connection is working properly.

Enable Web Services

Web Services must be enabled on your printer for instant ink to function:

• On the printer control panel, navigate to the Web Services section.
• Follow the instructions to enable web services.

You can follow the detailed steps from HP Printers - Turn On Web Services.

Update Printer Firmware

Kindly refer to this link to update your printer firmware.

Reset Printer Network Settings

Sometimes resetting the network settings can help to resolve connectivity issues:

• On the printer control panel, navigate to “Setup.”
• Select “Network Setup” or “Wireless Settings.”
• Reset Network Settings.

Restart Your Printer and Router

Restarting both the printer and router can often resolve network-related issues:

• Turn off your printer.
• Turn off your router, wait for 30 seconds, and then turn it back on.
• Turn on your printer and try to connect again.

Check Network Connection Type

Ensure that your printer is not connected to a guest network or through a USB-only connection, as these are not compatible with Instant Ink:

• Make sure the printer is using a direct Wi-Fi or Ethernet connection.

Sign Into Your HP Instant Ink Account

Ensure you are signed into your Instant Ink account.

• Sign in into your Instant Ink account (for home/home office users).
• Sign into your Instant Ink for Business account (for business users).

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[susavolina]

All the suggestions were attempted and it still shows as "disabled" on the problem page.  Web services are turned on on the printer. 

[Kuroi_Kenshi]

Hi @susavolina,

Thank you for the response.

Here's what you can try next.

Disable and Re-Enable Web Services (Hard Reset Method)

Even if you already turned it on, try this exact sequence:

On the printer panel, go to Settings > Web Services > Remove Web Services

Wait till it confirms removal and returns to the main screen.

Then go back to Settings > Web Services > Enable Web Services

Let it print the info sheet with the printer code.

If this doesn’t happen, your printer is not properly syncing with HP’s server.

Assign a Static DNS (Use Google DNS)

This often fixes web service errors like GCPR001 caused by DNS conflict:

On the printer’s screen:
Go to Settings > Network Setup > Advanced Settings > IP Settings > Manual

Set Preferred DNS to 8.8.8.8

Set Alternate DNS to 8.8.4.4

Save and restart your printer.

Check Router Settings (Important!)

Your router might be blocking HP’s web services. Do this:

Make sure IPv6 is OFF in your router.

Turn off MAC Address Filtering (if enabled)

Ensure firewall is not set to High/Secure mode

Disable “Guest Network” and connect to main 2.4GHz Wi-Fi band

Manual Enrollment (if HP Smart isn’t working)

Visit https://123.hp.com

Enter your printer model and download HP Easy Start

During setup, it will prompt for Instant Ink registration

If your printer still won’t appear, try from a PC instead of a phone, sometimes mobile apps cache errors.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[susavolina]

Hello

I am still not able to connect my instant ink account.  I am on the same wireless network, have reset and restarted everything listed.  I have turned off the web services and then turned them back on.  I never get to a spot to put in a code and it still shows as "disabled" like I turned something off at some point. 

[Kuroi_Kenshi]

Hi @susavolina,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,