• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎10-14-2026 04:41 PM

HP Recommended
Product: HP DeskJet 3755 All-in-One Printer
Operating System: Microsoft Windows 11

I had the Instant Ink subscription on my 3755 printer. I canceled the plan and opted for the All In One plan that comes with a new printer. It was incredibly hard to get my old printer to work after that. I need this printer and HP won't let me download the software and drivers.  HELP!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-14-2026 05:17 PM

HP Recommended

Hi @calicindi 

Please install the next driver for your printer:

>> https://ftp.hp.com/pub/softlib/software13/printers/lhasawl/Full_Webpack-40.16.1234-DJ3700_Full_Webpa...

 

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

ferRX.

_

@ferRX / I am a volunteer posting answers.

>> HP app replaces HP Smart

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎10-14-2026 05:17 PM

HP Recommended

Hi @calicindi 

Please install the next driver for your printer:

>> https://ftp.hp.com/pub/softlib/software13/printers/lhasawl/Full_Webpack-40.16.1234-DJ3700_Full_Webpa...

 

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

ferRX.

_

@ferRX / I am a volunteer posting answers.

>> HP app replaces HP Smart

Was this reply helpful? Yes No

‎10-14-2026 05:32 PM

HP Recommended

Thank you so much for responding.  It's up and working!

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-14-2026 11:29 PM

HP Recommended

Great 😊, nice to know that driver worked !

ferRX.

_

@ferRX / I am a volunteer posting answers.

>> HP app replaces HP Smart

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->