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Message 1 of 2
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Can't turn enable web services, can't access factory default, or passwords .

HP Recommended
Hp deskjet2652 Serial# **
Android 9.0 Pie

I seem to be having multiple issues at once. I dont have a way of getting into the old printer email to update payments on instant ink, my hp deskjet 2600 won't let me enable web services so I can't get the claim code to print, I can't access any password or password setting without it giving me this code,

10.0.0.40 uses an unsupported protocol.

ERR_SSL_VERSION_OR_CIPHER_MISMATCH and  I keep getting a "change in printer certificate was detected" and won't stop popping no matter what i click on " ok or continue"
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Josephw1988, Welcome to HP Support Community!

 

I see that you have issues claiming your printer. Let us try to isolate and resolve the issue. Follow the steps below-

 

  1. Locate the WPS button on your router, but do not press it yet.

    If your router does not support WPS, skip to the next step to connect the printer with the HP Smart app.

  2. Turn on the printer. If the printer is in sleep mode, press the Cancel button on the control panel.

  3. On the printer control panel, press and hold the Wireless button  for at least 3 seconds or until the wireless light starts to flash.

    NOTE: 

    HP Tango printers: Press and hold the Wireless and Power buttons on the back of the printer for 5 seconds. The Edge lighting flashes blue to indicate the printer is in WPS mode.

  4. On the router, press and hold the WPS button for 3 to 5 seconds or until it shows that the WPS connection process has started.

    NOTE: 

    The printer stops searching for a WPS connection two minutes after the wireless button is pressed. If you were unable to press the WPS button within that timeframe, attempt these steps again.

    Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid.

Now, try to configure web services. If you have issues, refer to the document HP Printers - Having Trouble Claiming Your Printer? for help.

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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