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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP Recommended
HP ENVY 6030 All-In-One Printer
Microsoft Windows 11

I have had the printer about 2 years.

Half the time it doesn't work so have to use a spare printer anyway.  I am therefore unable to use all the ink cartridges HP send me.  So stopped the bank standing order and tried to cancel the agreement.

The printer then refused to print with the existing cartridge in it (supplied by the Instant Ink programme) so I purchased new HP cartridges but these don't work either.

I paid upfront for the printer, have subscribed an average of about £5 per month which doubled the cost of the printer, and it still doesn't work so I want to stop paying the monthly fee.

I just want to use the existing printer and buy cartridges when required. 

Why is this not possible?

1 REPLY 1
HP Recommended

Hi @Sarah2202,

 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If you cancel:

  • You can continue printing with Instant Ink supplies until the end of your current billing cycle.
  • At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.
  • Your final monthly charge comes at the end of the billing cycle.
  • The Paper Add-on service ends with your Instant Ink service.

To cancel:

  1. Sign into your account:
  2. Verify the serial number by selecting Overview, and then Printer Details in the Status area.
  3. Click HP Instant Ink, then Update Plan in the left menu.
  4. Scroll to Plan Details.
  5. Click Cancel my HP Instant Ink Subscription and then follow the prompts.

You receive an email confirmation immediately, and another at the end of the billing cycle.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

Rachel571
I am an HP Employee

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