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‎07-26-2020 03:16 PM

HP Recommended
Product: Deskjet 2710
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

 

I bought my printer a few days ago. I have been looking to sign up to Instant Ink, however I am unable to enable Web Services in order to do this.

 

When I use my printer IP address to access the network page, and click 'Web Services' an error says 'The printer could not connect to Web Services. web Services might be busy or temporarily unavailable'.

 

The printer is connected to the internet and I am able to print. 

 

I have performed a network drain by turning off the router, printer and PC. 

 

Nothing seems to work, this is day 2 without any success.

 

Any help is greatly appreciated!

Thank you!

2 people had the same question
3 REPLIES 3

‎07-27-2020 02:48 AM

HP Recommended

Hi @NDonald

 

Welcome to the HP Support Community. I'd be happy to assist you with the Web Services issue. 

 

Please make sure your printer is connected to the network and try these steps - HP Printers - Cannot Connect to Web Services

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎09-02-2020 10:59 AM

HP Recommended

I too am having the same issue with a Deskjet Plus 4130 I have just bought.  PC has Windows 10 and I have tried all the fixes I can see mentioned.  Printing etc fine, internet connection good, but get same message when I try to connect to Web Services.

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‎09-02-2020 02:33 PM

HP Recommended

@SandyAnd

 

This further requires remote assistance.

 

Please reach out to the HP Support in your region for further course of action.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

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