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‎07-23-2019 09:54 PM

HP Recommended
Operating System: Unknown

My printer is an HP ENVY 5055, but when I look at the WiFi name it says HP ENVY 5000. Anyhow, it won't let me print or scan anything. I had bought the printer with my financial aid through my school, and had not signed up for instant ink. Ergo, there is no account I can log in to that has a receipt of my order. How do I fix this? Did I waste money? Can I swap this printer for another one?

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1 REPLY 1

‎07-26-2019 08:52 AM

HP Recommended

Hi @rosetacks

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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