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RJPrice
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Message 1 of 2
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Cannot log in to Instant Ink account and am unable to reset password

HP ENVY 4523
Microsoft Windows 10 (64-bit)

Hello,

 

I am unable to print from my HP ENVY 4523 printer as there seems to be an issue with my account (separate from this one). However, I do not know my password for said account and I cannot reset my password as the e-mail I used to create the account has been closed. Is there any way to reset my password from another source, or to unlink the printer from the account and to cease billing for Instant Ink?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

Solved!

Cannot log in to Instant Ink account and am unable to reset password

Hi @RJPrice

 

Welcome to the HP Support Community.  

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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