Cannot order envelopes on the recommended site

[ciao63]

recycling envelope was missing; ordering it through the link provided sends me in circles (Chrome) and when I finally can create an order form in Firefox, I get the message that the order cannot be completed at this time, try again later. Pop and ad blockers are disabled; cache is clear. I just want 2 envelopes

[Dragon-Fur · Accepted solution]

@ciao63 

Welcome to the HP Community --

My suggestions --

It might be faster if you are able to contact Instant Ink Support directly.

1)  Contact Instant Ink Support -

  Scroll down on the page for phone and days / hours of operation.

 HP Instant Ink Support - Website

Click the Flag near the bottom of the page to update the region / country.

OR

2)  Wait here for a Community Agent to find your request and answer your Instant Ink and Plan related questions.

Details

================================================

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

Review >>>  How Instant Ink works

 -- No Joy? 

Review >>  HP Instant Ink Support Website 

Instant Ink Website –  HP Instant Ink - Website > Support, Enroll, FAQ  --

Click the Flag to change to your region

Remember to check at the bottom of the page(s) you visit for "Flag" (Country / Region) and other important information that designates the page as an HP website.

Comments, questions, objections, or need information not found online?

Your faster option

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

• Where available as an option, the phone number will display when the office is open for business.
• Check to see when to call.
• Wait times can be long.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your Instant Ink related questions.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[ciao63]

I'm not an Instant Ink customer...

[Dragon-Fur]

@ciao63 

Ah - OK.

Not sure why the order process is not working.

Perhaps try Edge browser.

If the option is available to you, consider dropping the cartridges at a participating office supply store in your town / city.

I will send a note to the Moderators -

Should there be a response, look for a message here before the agent uses another method to contact you.

 Sustainability – Business Systems / Devices - Recycle

HP collects used products for resale and recycling in 73 countries and territories worldwide

• HP Sustainable Impact - Reuse and Recycle Now

Select your Region

Example -- Scroll down > Select Original HP ink and toner cartridges

• Tech Takes - How to Recycle Toner Cartridges Responsibly

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[ciao63]

Thanks 🙂 

[Dragon-Fur]

@ciao63 

Welcome.

😎