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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Message:  Cannot print

Connect printer to update HP instant ink status 

Hit connect on printer panel and indicates printer is being updated may take several minutes

after just a minute or so goes back to Cannot print message 

1 ACCEPTED SOLUTION

Accepted Solutions
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Using HPSmart APP had to cancel Instant Ink subscription, deleted printer, waited until Instant Ink said subscription being canceled.  Went to Instant Ink and cancelled the cancel request and re-added printer back to Instant Ink and so far, everything working

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2 REPLIES 2
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Using HPSmart APP had to cancel Instant Ink subscription, deleted printer, waited until Instant Ink said subscription being canceled.  Went to Instant Ink and cancelled the cancel request and re-added printer back to Instant Ink and so far, everything working

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Hi @Larry2607,

I am a volunteer here in the Community.

 

Thank you for providing a workaround solution for the Instant Ink connection error, this will help another users having the same issue. 😇

 

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
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