Cannot print. Visit www.hpinstantink.com for information

[amitbits]

hi Guys

I researched on the forum but cannot find the solution yet for the below error message. Please help in fixing the issue. “Cannot print. Visit www.hpinstantink.com for information” I tried updating the Credit card details, Address, resetting the Printer multiple times, network settings but it does not help.

Also, I have the Ink status of more than 50%, and also the subscription is active and Credit card details are valid and not expired. I was having the warning status from few weeks but today it suddenly stopped working after 2 pages.

Please help with this as I did not see a solution yet in any forum.

Thanks

Amit

[asmita6658 · Accepted solution]

Hi @amitbits

Welcome to the HP Support Community. 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[amitbits]

hi Guys

I found the solution after working with the HP live agent.

You need to completely reset the Printer to factory setting, and update the firmware as its a firmware issue, it took me an hour to completely fix the issue. 

Please reset, remove from online account and update the firmware - it will start working.

Thanks'Amit