cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
amitbits
New member
2 1 0 1
Message 1 of 3
464
Flag Post

Solved!

Cannot print. Visit www.hpinstantink.com for information

HP Recommended
HP OfficeJet Pro 6968 All-in-one Printer
Microsoft Windows 10 (64-bit)

hi Guys

 

I researched on the forum but cannot find the solution yet for the below error message. Please help in fixing the issue. “Cannot print. Visit www.hpinstantink.com for information” I tried updating the Credit card details, Address, resetting the Printer multiple times, network settings but it does not help.

 

Also, I have the Ink status of more than 50%, and also the subscription is active and Credit card details are valid and not expired. I was having the warning status from few weeks but today it suddenly stopped working after 2 pages.

 

Please help with this as I did not see a solution yet in any forum.

 

Thanks

Amit

 

1 ACCEPTED SOLUTION

Accepted Solutions
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,723
Message 2 of 3
Flag Post
HP Recommended

Hi @amitbits

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

View solution in original post

0 Kudos
2 REPLIES 2
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,723
Message 2 of 3
Flag Post
HP Recommended

Hi @amitbits

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

View solution in original post

0 Kudos
amitbits
Author
New member
2 1 0 1
Message 3 of 3
Flag Post
HP Recommended

hi Guys

 

I found the solution after working with the HP live agent.

You need to completely reset the Printer to factory setting, and update the firmware as its a firmware issue, it took me an hour to completely fix the issue. 

Please reset, remove from online account and update the firmware - it will start working.

 

Thanks'Amit

 

 

 

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation