Cannot print the code to start my instant ink subscription.

[JeannieFarl]

The button to print off the code to get my instant ink subscription does not appear to be working and I can't seem to get the code any other way. Any  ideas? 

[Nal_NR]

Hi @JeannieFarl,

I'd like to help!

If the printed page titled "Congratulations" only lists an email address, then your printer is already claimed to be an HP Smart account (formerly HP Connected). 

Turn web services off and on to resolve the issue:

• On the printer's control panel, press the Wireless button

and the Information button

at the same time to print the network configuration report 

• Take down the printer's IP address 
• Open a web browser (ex Chrome or Mozilla) and type in the printer's IP.
• Click the Settings tab. In the Security section, click Administrator Settings.
• uncheck Webscan from EWS, and click Apply
• And go back and enable it.
• A new page should print with a claim code

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @JeannieFarl,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @JeannieFarl

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.