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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
0x24murf
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Cartridge Depleted errors are driving me up the wall

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HP OfficeJet Pro 8715
Microsoft Windows 10 (64-bit)

Hi all, I've seen a few people report this same issue and mention that there may have been a fault batch of cartridges.  I've had this same error message now across all of my colour cartridges over the past month.  It's driving me insane.  I hardly printed on it until the "home schooling" started and had to up my subscription (and sometimes tip over the monthly threashold) so the printer has hardly been used really during the 3+ years I've had it.

I've tried the usual recommendations; power off at socket, check firmware (it automatically updates), checked drivers on all three laptops (all are doing it).  If I manually clear the print queue, power off printer issue net stop spooler/net start spooler and power printer back on it will sometimes print a few pages before coming back up.

Home schooling is hard enough without having to constantly fight with the printer.  Any recommendations or if any can point to the best way of contacting HP for assistance would be greatly appreciated.  This is the 2nd OfficeJet I've had in around 6 years and I'm loath to buy a new one again.

 

Thanks

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TEJ1602
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@0x24murf, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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