Cartridge Error Issue

[JoJoBinks]

Hi

I'm having an issue with my printer.  I'm getting an error message telling me that my cartridges are "not connected" to HP Instant Ink and that I should either remove or clean them.  I've cleaned them, but don't want to remove them, as I have no ink - I haven't been sent any replacement ink because of this issue since May, but I didn't realise that until I got the error message yesterday - the printer has been working fine, and I've had no error messages until today.

Ideas?

JoJoBinks

[Betty0610]

@JoJoBinks

Welcome to HP Support Community! 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 

I have sent you a private message, reply to the message with your details. 

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[UR4me]

I'm having same trouble and need help.

[Betty0610]

@UR4me

Welcome to the HP Support Community.

Please let us know which Printer do you have and the issue you're facing with it in detail.

Thanks!