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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎07-07-2021 03:08 AM

HP Recommended
Product: HP Envy 5000
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

I'm having an issue with my printer.  I'm getting an error message telling me that my cartridges are "not connected" to HP Instant Ink and that I should either remove or clean them.  I've cleaned them, but don't want to remove them, as I have no ink - I haven't been sent any replacement ink because of this issue since May, but I didn't realise that until I got the error message yesterday - the printer has been working fine, and I've had no error messages until today.

 

Ideas?

 

JoJoBinks

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