-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Apps, Services & Software
- HP Instant Ink
- Cartridge Error after re-enrolling
Create an account on the HP Community to personalize your profile and ask a question
04-24-2020 03:59 AM - edited 04-24-2020 04:21 AM
Hello, I'd be very grateful for some help here.
I've re-enrolled at the beginning of April and my cartridges haven't arrived yet.
After checking on Ink Shipment, here's what I've found "Cartridge Error: We can't determine your next shipment, because we aren't able to read your ink levels." and "Either an ink cartridge is not installed or there is an issue with the installed cartridge. Replace or clean the cartridge to resolve the issue—you will not receive ink shipments until the error is resolved."
Yes, ink cartridge is not installed because I sent my cartridges back when I cancelled my instaink plan a few months ago, as instructed.
What can I do?
Many thanks in advance
Solved! Go to Solution.
Accepted Solutions
04-25-2020 07:14 AM
Hi @76Monica
Welcome to the HP Support Community. I'd be happy to assist you.
As the issue is related to Instant ink cartridges, I need more information to help you out.
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message with the information required.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
04-25-2020 07:14 AM
Hi @76Monica
Welcome to the HP Support Community. I'd be happy to assist you.
As the issue is related to Instant ink cartridges, I need more information to help you out.
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message with the information required.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
Didn't find what you were looking for? Ask the community or Ask the Virtual Agent