Cartridge Error

[TEJ1602]

@lippo, Welcome to HP Support Community!

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[Sanny__]

I have the same issue with the HP ENVY 5052; I need help ASAP please!!

[Gene73]

Hi! I have a cartridge error stating that cartridge is not installed correctly. I need to re-install or then replace the cartridge.

I have removed and re-installed, I have changed the black cartridge. Still the same message. Can you help please ? My printer is "HP Envy Photo 6230".

[TEJ1602]

@Gene73, Welcome to HP Support Community!

Is the printer enrolled in HP Instant Ink Program?

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Darnellmvp]

Hi, I have a cartridge error stating that cartridge is not installed correctly. I need to re-install or (if that doesnt work) then replace the cartridge.

I have removed and re-installed, I have changed the colour cartridge. I have also cleaned both cartridges as instructed on the trouble-shooting; and unplugged printer and then plugged back in...no joy.

On my acct it says I will not receive new cartridges until problem solved. Can you help please ?   My printer is "HP Envy Photo 6256

[TEJ1602]

@Darnellmvp, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!