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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JanetB2
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Message 1 of 26
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Solved!

Cartridge Error

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HP ENVY Photo 6234

Hi, I have a cartridge error stating that cartridge is not installed correctly. I need to re-install or (if that doesnt work) then replace the cartridge.

I have removed and re-installed, I have changed the colour cartridge. I have also cleaned both cartridges as instructed on the trouble-shooting; and unplugged printer and then plugged back in...no joy.

On my acct it says I will not receive new cartridges until problem solved. Can you help please ?   My printer is "HP Envy Photo 6234".

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TEJ1602
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@JanetB2, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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TEJ1602
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Message 2 of 26
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@JanetB2, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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SDM3873
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Message 3 of 26
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I have the same problem with the same printer model.

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,556
Message 4 of 26
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@SDM3873, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Davebs
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I have the same problem with HP Envy 5660 e-All in One printer. 

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Jay_G24
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Hi @Davebs

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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Els69
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Message 7 of 26
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Same here with the HP Officejet 5740 all-in-one-printer (home use)

Just recieved the Starterkit InstantInk. The black cartridge checkes out okay but says the color is installed incorrectly. No matter what i do, it doesn't help. Finding help on this subject is really poor! 

 

Please help!

 

 

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Jay_G24
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Hi @Els69

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Davebs
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Message 9 of 26
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As I was not able to solve this issue and because I need a working printer at home in this pandemic, I tossed the old printer and bought a new one.  A quicker response and/or better fixes should be more readily available.  

Sadii
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Message 10 of 26
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I have the same problem with HP Envy 5010 - All in One printer.

 

Please help me get back to printing - need it for home schooling.

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