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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
SteveH20
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Solved!

Cartridge Error

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HP ENVY 4520 All-in-One Printer
Microsoft Windows 10 (64-bit)

I have a printing plan including instant ink supply for my HP ENVY 4520 All-In-One Printer

I have an ongoing error on the colour cartridge of the printer. I have completed, several times, all of the suggested fixes offered to correct the problem, nothing has provided a long term solution.  I will print one document, after going through the procedure, but then the error message returns.

This has left with one other solution, replace the colour cartridge, I cannot because I haven’t been supplied with a replacement, and one will not be sent because of the error on the cartridge! 

How do I resolve this 'Catch 22' situation

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TEJ1602
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Message 2 of 22
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@SteveH20, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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ElyPoppy
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Hi all, 

 

I have exactly the same problem and I can only print with the black cartridge.

 

Can someone help me out please?

 

Thanks,

Elisabeta

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asmita6658
HP Support Agent
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Message 4 of 22
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Thanks for replying. 

 

I have placed the order for a replacement ink. 

 

Let me know if you have any other questions. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day ahead! 

Asmita
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ElyPoppy
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Hi Asmita, thanks for the reply but I have not received the new cartridge yet.

Best regards, 

Elisabeta

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ElyPoppy
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Hi Asmita, 

 

I have finally received 2 new cartridges today but they are black not colour! The issue I have is with the colour cartridge. Would you be able to arrange the delivery of a new colour cartridge ASAP please? I have not been able to print anything in colour for more than a month, although I kept paying the monthly subscription fee.

 

Thank you very much for your help. 

 

Kind regards, 

Elisabeta

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Tarnish
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I have also got the same problem with my black cartridge, I have tried several attempts to contact Instant Ink but to no avail.

 

Please can someone from HP contact me for further details of my account.

 

Thank you

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Riddle_Decipher
HP Support Agent
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Message 8 of 22
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@Tarnish We got you covered, we'll help you with the new cartridge, don't you worry!

Although, here are a few things you may want to know about your HP Instant Ink account page before we get into the details of resolving your concern: Click here for FAQs.

  • Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  
  • It also helps you understand what state your cartridges are in based on HP's data,  
  • Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: Click here for more details on how to access the private messages on HP Forums

 

P.S: Welcome to HP Community 😉

 

We eagerly await your response,

Help us, help you.

And Take care.

 

@ElyPoppy I'm unable to identify your account, please share your account ID or email ID on a private message, so I can help you out.

Riddle_Decipher
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Ward184
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I have exactly the same problem Steve.

 

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Riddle_Decipher
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@Ward184 Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

And Also, mention if you have subscribed with the HP instant ink program.

Keep me posted.

Riddle_Decipher
I am an HP Employee

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