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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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jk13921
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Solved!

Cartridge Replacement Needed Message in Error

HP Recommended
HP OfficeJet Pro 8720
Microsoft Windows 10 (64-bit)

I am once again getting what I suspect to be a false error message about my Yellow (952/953/954/955) Ink Cartridge. 

 

I had a problem back in March where my printer was "rejecting" a new yellow Instant Ink cartridge but would go back and accept the old (nearly depleted) one.  As a result, I received a new yellow ink cartridge on April 3rd and the HP Smart ink level still shows it as (almost) full.  But the printer is now (sporadically) saying the cartridge needs to be replaced.  The message can be "eliminated" if I cycle the printer off/on.

 

So what is causing the printer to generate this false message?

1 ACCEPTED SOLUTION

Accepted Solutions
TEJ1602
HP Support Agent
HP Support Agent
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@jk13921, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

2 REPLIES 2
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,555
Message 2 of 3
Flag Post
HP Recommended

@jk13921, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

jk13921
Author
Level 2
19 9 0 0
Message 3 of 3
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I am sorry to report that the "Accepted Solution" hasn't been successful.  Today when trying to print I again got the "Yellow cartridge" needs to be replaced message.  I tried to use the just received cartridge and it would not accept it.  It simply repeated the replacement needed message.

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