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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Ben131
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Message 11 of 17
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Hi all 

 

I have a HP Envy 5032 printer 

 

I have recently got this printer used all of the ink and has brought the ink monthly the ink has come and has put the ink cartridges into the printer Whenever I want to print something it keeps coming up with a message of inks needs enrolled 

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ScubaDudes
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Message 12 of 17
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Thanks, will reply now.

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Ben131
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Message 13 of 17
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Have go the similar problem 

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TEJ1602
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Message 14 of 17
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@ScubaDudes

 

Thanks for replying!

 

Follow the steps below-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Assign manual IP to the printer

The steps on how to set a manual IP address can be found here.

For the DNS servers please use 8.8.8.8 for the Manual Preferred DNS Server and 8.8.4.4 for the Alternate DNS server. These are Google’s public DNS servers

 

Try these steps to re-enable the web-services -

 

Step 1 Remove the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings).

2. Touch Remove Web Services.

 

Reboot the devices.

 

Step 2 Enable the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ).

2. Touch Web Services Setup .

3. Touch Accept to accept the Web Services terms of use and enable Web Services.

4. On the screen that appears, touch OK to allow the printer to automatically check for product updates.

5. If the Printer Update Options screen is displayed, select one of the options.

6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

 

Once the web services are set up, log in to your Instant Ink account and add the printer.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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ScubaDudes
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Message 15 of 17
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Ok, I have done that and still the same.

 

 

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BogeyT
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Message 16 of 17
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Replaced cartridges....problem continues. 

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ScubaDudes
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Message 17 of 17
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I've got my third set on its way out. 

 

Support just keeping sending new ink instead of resolving the issue. 

 

Piss poor 

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