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‎11-06-2022 07:49 AM - last edited on ‎11-08-2022 08:47 AM by Retired

HP Recommended
Product: HP ENVY 4520 All-in-One Printer

Loaded new colour ink cartridge when needed replacing on instant ink contract. Error message received not fitted correctly. This is larger cartridge than I normally receive and same as black one both fitted correctly. Luckily had another smaller cartridge so fitted that one. All working ok.

 

I just want to return the faulty one and be sent a new one but I cannot find how I do this. Shall I send fault one back in the plastic bag that I use for empty use cartridges and then request a new one online so I do not run out ? 

 

Thanks 

1 REPLY 1

‎11-17-2022 03:30 AM

HP Recommended

Hi @JulieB6

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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