Cartridge error

[Ward184]

I have a printing plan including instant ink supply for my HP ENVY 4520 All-In-One Printer

I have an ongoing error on the colour cartridge of the printer. I have completed, several times, all of the suggested fixes offered to correct the problem, nothing has Worked.

This has left with one other solution, replace the colour cartridge. I cannot because I haven’t been supplied with a replacement, and one will not be sent because of the error on the cartridge! 

How do I resolve this 'Catch 22' situation

[TEJ1602]

@Ward184, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Ward184]

I messaged up Facebook page. They sent new cartridge. Problem solved.