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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎03-18-2021 02:07 PM

HP Recommended
Product: Envy 5030
Operating System: Android 9.0 Pie

Hello, i have a problem with my black cartridge. I tried all the support solution but no one worked Can you send me a new one please?

Some month ago i had the same problem with the tricolor and  you guys fixed by send to me a new one. 

Can some one help me please

Thx a lot for your time

 

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-21-2021 11:13 AM

HP Recommended

@Borto17

Thank you for posting back.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.       
I have sent you a private message, reply to the message with your details.          

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.          

 

Keep me posted.          
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎03-21-2021 05:23 AM

HP Recommended

@Borto17

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Are you subscribed into HP instant ink plan?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎03-21-2021 07:05 AM

HP Recommended

Hello @Echo_Lake, yes i have a hp istant ink plan. If you want i will send you in private message my account numer and my address. Thanks a lot

Was this reply helpful? Yes No

‎03-21-2021 11:13 AM

HP Recommended

@Borto17

Thank you for posting back.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.       
I have sent you a private message, reply to the message with your details.          

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.          

 

Keep me posted.          
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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