Cartridge error

[DaveEdinburgh]

Hi Lorraine

Jay from HP reads this forum and he or someone like him will get back to you.  They sent me a new cartridge, for a faulty cartridge sorted now.  

[Jay_G24]

Hi @lorraine1718,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Berivan]

Same problem.

Please help!

[Jay_G24]

Hi @Berivan,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Vc77]

HP envy 5030 printer. Have instant ink. Cartridge error. Followed all instructions not working. Going round in circles. Please help need functioning printer 

[celine67140]

Bonjour, pareil pour moi ...

[Jay_G24]

Hi @Vc77,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Jay_G24]

Hi @celine67140,

Welcome to the HP Support Community.

We advise you to post your question in English to ensure a quick response for the Community. This can also help other users to take advantage of your post, in case they have the same question.

Or, if you prefer, you can visit the HP Support website, to find the support channel for your region.

If you would like to thank me for my efforts to help you, feel free to give me a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" button.

Have a great day!

[Lina41]

Hi,

I seem unable to fix my cartridge problem too.

Getting an error, trying to buy new inkt, but I can't seem to get any further..

Would love to hear from you soon, thanks!

[SlimShavings]

i tried to send you a PM several time but got no feedback if it was sent.  I got a message once that I sent to many messages but this was first try ever    The preview doesnt work  So i dont know WTH is going on