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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎04-18-2021 04:48 PM

HP Recommended

I have the same issue on my HP ENVY 5540. It prompted for a new Tri Colour No. 62 cartridge and I fitted the HP supplied one, that I have received under Instant Ink plan.
I installed it correctly and it printed the alignment document but now continually displays Ink Cartridge Problem. I have removed and reinstalled. I have followed all the advice received via the Virtual Help but I still have the fault and therefore cannot print.

How can this be resolved? Will HP replace what is obviously a faulty cartridge?

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‎04-18-2021 06:30 PM

HP Recommended

I finally found the HP ink that I needed.  Installed ALL new cartridges and still have a cartridge error.  Why can't I speak to someone?  Was this a waste of $75.00 because no one at HP seems to care!   All I do is go round and round with the automated CS.  

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‎04-18-2021 08:23 PM

HP Recommended

No one cares. Worst customer service I've ever encountered. 

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‎04-18-2021 09:16 PM

HP Recommended

The real truth, HP doesn't care.  

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