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‎10-31-2020 02:48 AM

HP Recommended
Product: Envy 6230
Operating System: Microsoft Windows 10 (64-bit)

Have an error message that asks me to reinstall cartridge.  3 colour cartridge.  I have done so.  Have also followed all the troubleshooting hints.  Unplugged for 60 seconds.  Checked for updates and cleaned contacts.  How can I solve this problem the printer is only 18 months old and hasn't been used a lot.

3 people had the same question
1 REPLY 1

‎11-02-2020 11:23 AM - edited ‎11-02-2020 11:24 AM

HP Recommended

@Crofterslea, Welcome to the HP Support Community!

 

Are you using HP ink cartridges?

Do you have an alternate color ink cartridge to try with?

 

Kindly perform the steps mentioned in this document to resolve this issue - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the issue persists, it could be a hardware issue. Please reach out to the HP Technical Support team in your region regarding the replacement options.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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