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‎05-17-2020 07:20 PM

HP Recommended
Product: 7155

I’ve been getting a constant cartridge jam error. I have verified there no jams numerous times, and am unable to download HP Dr. due to having Mac. Please help! Thanks! 

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1 person had the same question
7 REPLIES 7

‎05-22-2020 05:21 AM

HP Recommended

@Holliwill, Welcome to HP Support Community!

 

What is the exact error message? Is it on the printer or the computer?

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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‎05-24-2020 10:48 AM

HP Recommended

The error is on the printer. Stating “The print carriage cannot move. Open the cartridge access door, clear any paper jam or obstruction, and select OK.”

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‎05-24-2020 04:41 PM

HP Recommended

Did you saw this link: https://support.hp.com/in-en/document/c05556825, it is a document, that show how to fix paper jam error.

 

If you already did that. Can you see the cartridges? Or they hidden? 

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‎05-27-2020 09:44 AM

HP Recommended

I can See the cartridges.

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‎05-27-2020 11:28 AM

HP Recommended

Can you take off the cartridges? Did you do the 6th step: https://support.hp.com/us-en/product/hp-envy-photo-7100-all-in-one-printer-series/9073119/model/9073...

 

Look the right side of printer, serch for wrinkled papers.

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‎05-27-2020 11:46 AM

HP Recommended

Yes I’m able to manually move the cartridge side to side. Just when pressing OK on error and it attempts to fix its self it gets stuck. I have Verified there is no paper jam, etc. I’m not sure what the problem 

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‎05-27-2020 11:55 AM

HP Recommended

Try to update the firmware: https://support.hp.com/us-en/document/c02919168

 

This link explain how to do.

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