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‎04-23-2023 05:52 AM

HP Recommended

My cartridges that worked until now are no longer recognized by the printer. I have not changed or touched them, in the process of printing it no longer recognized them 

3 REPLIES 3

‎04-25-2023 09:26 PM

HP Recommended

Hi @Minute-la-fourm,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, Perform the steps from this document and see how it goes. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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‎04-25-2023 10:20 PM

HP Recommended

My printer is an OfficeJet 5232 All-in-One Printer. Thank you for your help 

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‎04-26-2023 02:29 AM

HP Recommended

Hi @Minute-la-fourm,

 

Have you performed the steps I recommended? What happened after? Could you help me with the results?

 

If those steps do not help, then either the cartridge is faulty or the printer needs to be checked. 

 

You will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Elohi_NR
I am an HP Employee
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