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‎02-11-2023 03:43 AM - last edited on ‎02-13-2023 08:40 AM by Retired

HP Recommended
Product: HP ENVY 5020 All-in-One Printer

Hello there, i have installed brand new cartridge i have goten from instant ink. Black cartridge works but on color im getting  message "Cartridges not communicating with the printer". I have tried EVERY solution possible but NOTHING helped. When i insert back old color cartridge it works. I have tried contacting HP Support but they keep kicking me to Community page instead of helping me. It is geting little frustrated 😞 

 

Thanks!

1 REPLY 1

‎02-14-2023 01:01 PM

HP Recommended

@Seegor 

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Cheers.

Sandytechy20
I am an HP Employee

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