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‎08-20-2022 06:22 PM - last edited on ‎08-21-2022 05:47 AM by Retired

HP Recommended
Operating System: macOS 12.0 Monterey

So I unenrolled in the instant ink, had an overabundance of ink, put the new ink cartridges that I purchased and they are not working. The printer will not let me print!  Any suggestions?

2 REPLIES 2

‎08-26-2022 05:18 AM

HP Recommended

Hi @DrSR1

 

Welcome to the HP Support Community.

 

I understand that you are experiencing difficulties in using your printer with regular cartridges. I'd like to help!

 

And here's what you need to know & do:

 

If you have an instant ink cartridge on your printer, remove it and discard that, you can only use regular cartridges on your printer once you cancel the program.

 

That said, if you have trouble using regular cartridges, I recommend you turn off the web service using the steps from this link here 

 

when done successfully, check if it works fine.

Hope this helps! Keep me posted for further assistance.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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‎08-27-2022 05:41 AM

HP Recommended

Hi @DrSR1

 

Have you tried those steps yet? Do you still need assistance? Let me know if I can help. Have a great day 🙂

Nal_NR-Moderator
I am an HP Employee

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