Change HP smart account user name

[Kate_Comm]

Dear Team

I would like to change the user name on my HP smart account as I am changing internet providers. I have changed the email in my smart account via the account edit setting. However, this does not seem to change the user name.

I see in your support community blogs that other users discussed this back in March https://h30434.www3.hp.com/t5/HP-Instant-Ink/Change-HP-smart-account-user-name/td-p/8330928 . Is there any way you can please help? Thank you.

[Anand_Andy]

Hi @Kate_Comm,

Welcome to the HP Support Community

I understand you need information on changing the username on your HP Smart account. Not to worry I will help you to get a resolution to resolve the issue.

Please refer to this document: HP Printers - Update Your HP Smart Account Information
 

If the issue still persists, then please try using a different browser ( Mozzila, Edge, or Chrome).

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Kate_Comm]

Dear team

As the other thread also found, going into the HP Smart account settings allows me to change my email contact address but NOT the user name. I have changed my email contact address in the account as the knowledge base directed. Can you please advise how to change the USER name? Thank you.

[Anand_Andy]

Hi @Kate_Comm,

Welcome to the HP Support Community

I understand you need information on changing your username on your HP Smart Account. Not to worry I will help you to get a resolution to resolve the issue.

Please refer to this document: HP Printers - Update Your HP Smart Account Information

If the issue still persists, I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!