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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

I bought a new printer in my new homecountry, Singapore. I did have an Instant Ink subscription for my printer in The Netherlands, I already cancelled that subscription and updated my countr/region via https://account.id.hp.com/profile

But I can still not change the sent to adress to my adress in Singapore. Can you help me out?

Best, Joanne

3 REPLIES 3
HP Recommended

Hey!

 

For questions about Ink Cartridges or Toner subscription plans, we recommend that you access the following site, it contains the main answers for most frequent questions about these plans: https://instantink.hpconnected.com/us/en/l/v2 

 

We also have a post to help you, check it out: HP INSTANT INK, HP+ PLANS: INK AND TONER.  

 

If you still have questions, you can chat with our Virtual Agent

 

We hope these options be of help, thanks for visiting the HP Support Community.”

 

JessikaV
HP Support Community Administrator

I work on behalf of HP
HP Recommended

Thanks for your reply but I can't find anything here that helps me change my delivery from The Netherlands to Singapore. 

The virtual agent you are referring too doesn't have the answer for me either. Can you please let me know how I can make this work? Thank you. 

HP Recommended

Hi @JoanneO14,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

* To change the country/region for a printer in Instant Ink, add the printer to a different HP account (Use a different Email Address) in the desired country/region. 
 

Enroll to instant ink in the new country with a different email address.
Please follow the steps listed below to enroll the printer to instant ink:
1. Sign in to your HP Instant Ink account: https://instantink.hpconnected.com/subscriptions and click on the sign-in option.
2. In the Status area of your HP Instant Ink account page, click Enroll
3. Choose one of the available plans.
4. Click Add Printer. Follow the on-screen instructions to connect your printer to HP Instant Ink.
5. If the printer appears but is listed as offline, make sure it is connected and online, and then click Try again.
6. On the Shipping page, enter the address which you would like HP to ship your Instant Ink cartridges to, then click Save & Continue.
7. On the Billing Information page, enter a prepaid key or your payment card information, and then click Continue.
8. On the Submit Order page, review your information, type a Special Offers key if you have one, check the box to agree to the Terms of Service, and then click Enroll.
You may also refer to this HP document: https://support.hp.com/us-en/document/ish_3259778-1993151-16

 

Let me know if this helps.
Take care and have a nice day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.