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×InformationHP Solution Center Adobe Flash player error
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InformationFix Windows 10 Update IssuesResolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
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- HP INSTANT INK, HP+ PLANS: INK AND TONER
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Hi all,
We would like to share some of the most frequently asked questions about Instant Ink and if any are left out, please let us know what you are looking for by creating a new post.
- How instant ink plan Works
Instant Ink printing plans are based on pages, not cartridges. You choose an Instant Ink plan based on the number of pages you would like to print monthly. Your monthly plan fee enables you to use the subscription cartridges to print your plan pages and includes ink delivery and recycling.
- Color, black and white, and photo prints all cost the same
Your plan is flexible and can be changed at any time to accommodate your printing needs.
If you want to know more about how instant ink plan Works, click here.
- What are some of the benefits to consider (visit the instant ink page to full details click here)
Instant Ink subscription is a good option to consider since it basically represents time and inks savings.
- Are you looking for specific details about our Ink HP + Print Plans?
Visit our HP Web Support site https://support.hp.com, it´s easy to research and find out related documentation just as the image below shows:
- Save up to 50% on INK
Your printer monitors your ink levels and sends ink straight to your door before you run out. Cartridge shipping and recycling included.
- Go ahead, print in color!
Never worry about conserving color ink. Full color photos cost the same as black and white pages.
- Visit the HP Instant Ink site
To know more about the five different plans, we have to offer and get help from them if you need additional details or specific info related to the different subscription plans.
- Timelines for cartridges delivery
Replacement ink cartridges can take up to 10 days to arrive (according to your location), which should be enough for customers with regular usage. Considering that the Instant Ink program monitors the usage of the Ink, if you go to the Instant Ink website and login with your account, you will be able to see the ink levels and the possibility to purchase new cartridges. The purchase must be done through the Instant Ink website, using your account.
- Looking for Toner HP + Print Plans?
Our HP Web support site offers useful documentation:
- Questions about the need to use only received Ink and not be able to buy when finished
You can use HP compatible cartridges purchased from a store in your printer, instead of HP Instant Ink cartridges. But, unless you cancel your enrollment, you are still charged the monthly fee. If any of the ink cartridges installed in your enrolled printer are HP Instant Ink cartridges, then the pages you print are counted as plan, rollover, or additional pages.
Getting an error? Look onto these useful tech tips:
Message to remove the cartridge and reinstall
If your printer is enrolled and the cartridge error appears, perform the following steps to remove the message. When the message goes away, you can stop troubleshooting.
Refresh your account page
Refresh your account page to have the Instant Ink service check your printer status.
- Sign in to your HP Instant Ink account.
- Check your printer connection in the Status area of your account page.
- Offline: Click the blue refresh button, and then click the web browser reload button to reload the web page. Do this up to five times, until the green check appears.
- Online: Turn the printer off and back on with the Power button and check to see if the error message remains.
Check your network
Your printer must be connected directly to the Internet. Check your network to make sure it is operating and compatible with Instant Ink.
- Make sure your network is compatible with Instant Ink.
- Public or guest networks, like those used in colleges, hotels, or coffee shops, are not compatible.
- A USB cable connection is not compatible if it is your printer's only connection.
- If another device, like a mobile phone, cannot connect to the Internet through your network, the network is not compatible.
- If the network is not connected to the Internet, turn your network router and your printer off and back on. Go to the HP Wireless Printing Center for more help with your wireless network or Internet connection.
- If you do not have access to a network that meets the requirements, HP Instant Ink cannot work. Purchase standard cartridges from a retailer.
- If your network is compatible but the message still appears, continue troubleshooting.
Check the wireless connection
If your printer is connected to your network, the blue Wireless light should be on and not blinking. If your printer has a display on the control panel, the wireless icon should be on and not blinking.
If the Wireless light or icon is not on or is blinking, see Connect to a Wireless HP Printer for more help.
Reset the printer
Reset the printer to clear memory.
- If your printer uses two ink cartridges, remove the ink cartridges from the printer and set them aside (if your printer uses four ink cartridges, skip this step).
- Unplug the printer.
- Wait 30 seconds.
- Plug the printer back in.
- Reinstall the ink cartridges if you removed them earlier.
To check the complete documentation, click on the link: HP Instant Ink - 'Cartridge cannot be used until printer is enrolled in HP Instant Ink' Message
We hope this article truly helps to clarify some of the questions you may have and enjoy the HP Instant Ink print plans experience we offer to you!
I would also like to thank the Expert @Dragon-Fur for contributing to the creation of this document.
Regards
JessikaV
HP Support Community Administrator
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The ink is finished.
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my new printer came with 4 months instant ink but the promo code was not supplied. i enrolled my printer before i knew i needed a promo code, how can i get the 4 months free that I should have had. I only bought and activated the printer today.
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I recently bought the HP Envy Pro 6430 here in the UK, with 4 months trial on the Instant Ink, however, whenever I try to register, the website automatically goes to the US version, thus preventing me from applying.
Is HP Instant Ink available for UK users? If so, how can I enroll with my new printer for the free 4 months trial?
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I bought last week a new HP PHTO ENVY 7830. I printed 3 or 4 pages. After that the printer indicated: " remove and reinstall the indicated cartridge, making sure it is correctly installed. The color cartridge is still full and has no issue. I ordered and installed a genuin HP cartridge 303 XL (black) and still received the same remark.
I did everyhting HP Support suggested. However, the problems stays.
Can someone help me?
Thanks
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I recently purchased the Envy 6020 all-in-one printer. It's advertised as coming with 3 months Instant Ink trial. When I check the list of printers that can be subscribed to the Instant Ink plan though, the Envy 6020 is not listed. This appears to be false advertising. The 3 months trial was one of the things that influenced my printer choice.
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Your software can authenticate cartridges using an online service. However, access to the internet is not possible at this time.
in Mac it continues . I don't know that how to solve
how to solve
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Welcome to HP Support Community
I would like to help
This printer does support Instant Ink. I suggest you enroll in Instant Ink and if you still do not get the 3 months Trial I'll credit the same to your Instant Ink Account Manually
https://support.hp.com/in-en/document/c03767639
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
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I am enrolled with Instant Ink but when I check my cartridge level state I get the message 'The Computer Is Unable to Establish a Two-Way Communication with the Device'. Does that indicate Instant Ink won't recognise my current need for replenishment and, if so, how do I deal with the problem?
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I have just checked my inbox and see that you have sent me a private message (twice) but nothing other than
"I have sent you a private message. Please check your Inbox " appears. Should there be more?
Note that my printer is working OK but is the useage info reaching HP Instant Ink?
Thank you
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I have just printed 9 pages and all the black text in the document did not come out. So those 9 pages have been taken from my plan for nothing. (Plus I wasted 9 sheets of paper).
There was no warning that I needed to change my black ink cartridge because it was low!!!!
This is wrong. I should not have to lose pages from my plan when the prints did not come out.
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I am connected to the internet and print just fine. BUT HP instant ink have not sent me Instant Ink because they say I am OFFLINE. I ran out of black ink and need it now! You are tracking my pages so I must be online. I am angry as I am in the middle of a project!
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Our Company Computer Store BD has been selling HP Printers, Maximum Peoples complains that the printer doesn't provide warning during low ink. It a major issue as, in the end of time peoples suffer. Could there be any solution to it.
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I want to sign up for Instant Ink, but when I try the country is hard-coded to Canada (where I used to live, I'm in the USA now). I've tried looking in my profile but I can't see any way to change the country. How can I get Instant Ink?