Changing Instant Ink Plan

[Badjester1]

Hi, I am currently enrolled to Instant Ink as is my Father. We received an email a while back stating that we would be moved onto a plan that costs £0.99 instead of free. Firstly we're not sure if we are going to stay with HP due to this. However I do have a question... Within my HP Instant Ink account it offers me 3 months for free if I upgrade my plan. So say I upgraded my plan to the Occasional Printing Plan for £1.99 per month. Could I then downgrade back to the Light Printing plan for £0.99 after the 3 months free?

[Dragon-Fur]

@Badjester1 

I would guess that you cannot "go back" to the Not-quite-free plan.

Why?  When the free plan was available, it was always a one-way street.  That is, you could sign up for that plan initially, but if / when you left that plan, you could not go back.  This Not-quite-free plan might include that same restriction.

What to do?

Contact Instant Ink support at the website support number or the contact information included in your regional Terms of Service contract.

Things that are Instant Ink 

HP Instant Ink - Main Website - Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

Need Help?

Phone contact, where available, will be posted on the main website (front page).  For example, look for the contact number in the blue ribbon just under the introduction section / image.

Of Interest…

• Section Check to see if your HP printer works with Instant Ink
• FAQ section > READ How does HP Instant Ink work? – Be sure to read all the FAQ sections.
• The all-important Contract > Link is located below the FAQ section > Terms of Service Contract

NOTES: 

• It is NOT necessary that you be enrolled to read the contract
• Contract:  Open the main website > Change region / flag > scroll down just past the FAQ

• The Terms of Service contract also provides contact information, usually in the very first section.

Examples

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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[Badjester1]

@Dragon-Fur

Thanks, I did contact HP via messenger but they were no help at all. I'll just stick with the lower plan but looking at changing brand anyway. P.S don't know why I couldn't get your name to tag with the @ symbol 🙁

[Dragon-Fur]

@Badjester1 

OK.

I am not at all sure "messenger" is the same thing as actually calling (on the phone), but I don't have anything with which to compare.  I am not a subscribed Instant Ink customer.

Regardless, I understand.

Things will likely change again.  Keep an eye on the website / setup.

If a Community agent has anything more to offer on the subject, you will see the message  here before anyone contacts you using other methods.

We don't control the answers / solutions, unfortunately.

Stay Safe.

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .