09-23-2019 11:16 PM - edited 09-23-2019 11:17 PM
I have returned a 3830 to store under warranty having printed less than 15 pages, therefore no charges applicable.
I cancelled the Instant Ink subscription immediately.
The subscrition was then reinstated without my consent.
I do have another HP (Envy 5000) printer on the account that replaced the 3830.
The 3830 printer has remained in my account & marked 'online'.
Somedays later, I was notified my account & credit card had been charged £15.00
Obviously, another party has the printer and is using it with the ink left in it.
I have emailed HP CEO George Brasher with the refund receipt for the return of the printer - no response?
I need to recover the £15.00 charge immediately and get the printer removed from my account asap.
Please assist HP
09-26-2019 02:44 PM
@comrog I understand your concern and I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
I am an HP Employee
09-26-2019 10:49 PM
Thank you for your response.
I understand the matter has been resolved (looking at my account).
I did have an email/telephone call from Marius, HPCustomer Support.
I also received private message from AlexSoMe, HP Escalations, US