Check Your Account Error

[kittykatz25]

After I print, I often receive an error that says, "Check Your Account. A problem has occurred with your HP account and you will be unable to print very soon unless the issue is resolved. To learn more, open the HP Smart app or visit www.hpsmart.com and sign in to your account."

I subscribe to Instant Ink, and my account is up to date.  No issues with payment. I've tried things mentioned in other support tickets, but can't get the error to stop appearing.  I can clear it and print, but perhaps one day soon it will stop printing?

[Hawks_Eye]

Hi @kittykatz25 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I'd like to help you with your Instant Ink issue.

Not to worry I'll do everything I can to help get this sorted for you. 😊

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[Hawks_Eye]

Thanks for replying.

That error message is definitely frustrating, especially when your Instant Ink subscription is up to date and payments are working fine. 

Since you've already tried common fixes, let's go deeper into troubleshooting. 

Steps to Resolve the "Check Your Account" Error

Sign Out & Re-Sign Into HP Smart

• Open the HP Smart app and sign out of your account.
• Restart your computer or mobile device.
• Sign back in and check if the error persists.

Verify HP Instant Ink Subscription Status

• Log into your HP Instant Ink account here and check for any alerts.
• Ensure your printer is correctly linked to your subscription.

Reset Web Services on Your Printer

• On the printer’s control panel, go to Setup → Web Services.
• Select Reset Web Services and confirm.
• Restart the printer and try printing again.

Update Printer Firmware

• HP regularly releases firmware updates that fix account-related errors.
• Follow HP’s official guide to update firmware here.

Let me know if any of these steps help! 

Thanks,

Hawks_Eye