Code claim issues

[ElrondDonne]

I want to get an ink plan but the page that prints after being prompted to press info and cancel button has no code on it. The printed page is titled "Get the Most out of your printer" and has an EWS IP address (http://HP218EB9) which cannot be reached. Any ideas what I'm doing wrong? Thanks all!

[Riddle_Decipher]

@ElrondDonne I'm afraid the link you've shared is not, the IP address, you can find the details of the same when you print a network configuration page, that said, You must claim your printer to use web-connected printing services like HP ePrint, HP Instant Ink, and other cartridge replenishment programs. If you have trouble claiming your printer, see the following solutions: click here for the FAQs

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[ElrondDonne]

Dear Riddle - this is what prints when I print the configuration page. I just want to order an ink plan so I can print using my printer. Can you tell me what to do. Sorry about the delay!Cheers

[asmita6658]

@ElrondDonne

Please try these steps -

1) From the printer control panel, press the Wireless button and the Information button together to print the network configuration page.

2) Find out the IP address or hostname of the printer from the network configuration page.

3) In a supported web browser on your computer or a mobile device, type the IP address or hostname assigned to the printer.

For example, if the IP address is 192.168.0.12, type the following address into a Web browser: http://192.168.0.12.

4) Click the Web Services tab.

5) In the Web Services Settings section, click Setup, click Continue and follow the onscreen instructions to accept the terms of use.

6) If prompted, choose to allow the printer to check for and install printer updates

7) When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

To know more, please refer to step#1 "Printers without a touchscreen or text-based display" from this document.

Hope this helps!

Keep me posted.

[ElrondDonne]

Dear Asmita

Thanks for your advice! I'm afraid this didn't work though - the IP address was not found. Can you help? Cheers

[asmita6658]

Appreciate you trying the steps @ElrondDonne

I'd suggest you Contact HP in your region regarding this issue. 

Thanks!