Colour Instant Ink no longer printing after using a couple of times

[Dee551]

I have spent 3 weeks running through all the tips and steps my new Instant In just wont print. The message it that "it is not communicating and if problem persists please replace the cartridge". Not able to find a way to get a replacement as my account will not let me as it has the error message. I don't think this can be fixed desperately need colour printing for family use

[Kumar0307 · Accepted solution]

@Dee551, Welcome to the HP Support Community!

I understand the color ink cartridge is not working. Make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

If the error persists, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!