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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Flossyleadxx
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Colour cartridge problem - Remove & reinstall

HP Recommended
HP Envy Photo 7800 all in one printer

Hi I am new to HP printers.  I opted for the instant ink option.  I received the welcome pack and received in good time, (Dispite the pandemic).

Yesterday my printer warned me colour ink was low and need replacing soon. Colour was really off skin opted to change the colour cartridge.

 

Changed the cartridge as per instruction video and all I get is "Remove and reinstall the indicated cartridge.  Making sure it is correctly installed." I have literally done this 50 times. 

 

I have searched the internet, I have the latest firmware, I have switched off and back on again, printer reset.

 

The printer is about 1 month old, purchased to work from home.

 

Please help, before it goes out the window!!!

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asmita6658
HP Support Agent
HP Support Agent
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Hi @Flossyleadxx

 

Welcome to the HP Support Community. I'd be happy to help you with the cartridge error. 

 

Appreciate you trying the steps. Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,722
Message 2 of 2
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HP Recommended

Hi @Flossyleadxx

 

Welcome to the HP Support Community. I'd be happy to help you with the cartridge error. 

 

Appreciate you trying the steps. Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

View solution in original post

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