Compatibility error with new black #63 cartridge

[LittleBird7]

I get a compatibility error with my most recent black 63 cartridge. How do I fix that?

[A_Gayathri]

Hi @LittleBird7,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting a compatibility error with your black #63 cartridge can be frustrating, but here are some steps to troubleshoot and potentially resolve the issue:
 

Check Cartridge Compatibility:

• Ensure that the cartridge is indeed a genuine HP #63 cartridge and not a counterfeit or refurbished one. Look for the HP logo and packaging authenticity.

Reinstall the Cartridge:

• Remove the black #63 cartridge from your printer.
• Clean the gold contacts on the cartridge with a lint-free cloth.
• Reinsert the cartridge, making sure it clicks into place securely.

Reset the Printer:

• Turn off your printer and unplug it from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

Update Printer Firmware: Update the firmware on an HP printer

• Check if there are any firmware updates available for your printer. You can usually find updates on the HP Support website. Install any available updates.

Check for Firmware Locks:

• Some printers may have firmware that restricts the use of non-genuine cartridges. If you recently updated the printer's firmware, it may have enforced these restrictions.

Try Another Cartridge:

• If possible, try a different black #63 cartridge. This will help you determine if the issue is with the cartridge itself or the printer.

Refer to this document: HP Notebook - 15-da0041dx User manual

I hope this helps. 

Take care and have a good day.

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