DISSATISFACTION WITH INK SUPPORT

[Bri85]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: https://h30434.www3.hp.com/t5/HP-Instant-Ink/DISSATISFACTION-WITH-INK-SUPPORT/m-p/8389214 

My ink dried up so the printer is showing my ink level is fine. Tried contacting support several times, and if you can actually get past the bot chat to speak to a real person, good luck.... still trying to get my account cancelled but I continue to be billed. A refund of the last 3 years worth of payments would be nice since I've received no ink. Just giving a warning to all others since I gave HP the heads up that I would if they didn't make the situation right.

[Echo_Lake]

@Bri85

Welcome to the HP Support Community!

I want to thank you for taking the time to speak to us today. Your business means a lot to us. As we have limited support boundaries in the support community as of now. I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
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