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- Re: Damage/defective metalwork
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01-09-2023 07:26 AM - edited 01-09-2023 07:40 AM
I have a laptop HP ENVY 16 inch Laptop PC 16-h0000 (534C7AV)
Near the keyboard the metal work is damage/defective (see photo attached)
It's under warranty (I bought the laptop 10 days ago) Please advice
I sent all details to HP, I'm waiting for their responses 😁
Solved! Go to Solution.
Accepted Solutions
01-09-2023 07:43 AM
Welcome to the HP Community Forum.
Contacting HP is the right thing to do for a newly purchased and registered in-Warranty device.
Replace? No idea -- HP does not share internal repair decisions with our Community.
We can advise on self-repair options when or if necessary.
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
For those reading:
Contact HP to submit in-Warranty repair requests.
HP Support – Hardware / Technical Support for Devices in Warranty
Registered Devices in Warranty
Select a method and contact HP Support
Open website HP World-Wide Support
Select your region and follow the prompts
Regional Links
USA / Canada > HP® Customer Support - USA
UK > HP® Customer Support - UK
---------------------------------------------------
Reminders - READ
- Case submission to HP Support is available to those whose devices registered and are still in Warranty.
- Some regions display phone / chat contact information only after the case is submitted online
- Not every issue is covered under the standard Hardware Warranty. Purchased Care Pack Warranties differ by contract.
- HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.
- If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.
Important
- HP Phone numbers you find on the Internet have likely been hijacked.
- Old HP phone numbers – for example, those no longer used by HP since the move to “online” case submissions – might have been might have been lifted and reassigned. Do not be a victim. Be Careful.
=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=
HP Device Home Page - References and Resources – Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
Open
HP ENVY 16 inch Laptop PC 16-h0000 (534C7AV)
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
01-09-2023 07:43 AM
Welcome to the HP Community Forum.
Contacting HP is the right thing to do for a newly purchased and registered in-Warranty device.
Replace? No idea -- HP does not share internal repair decisions with our Community.
We can advise on self-repair options when or if necessary.
=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
For those reading:
Contact HP to submit in-Warranty repair requests.
HP Support – Hardware / Technical Support for Devices in Warranty
Registered Devices in Warranty
Select a method and contact HP Support
Open website HP World-Wide Support
Select your region and follow the prompts
Regional Links
USA / Canada > HP® Customer Support - USA
UK > HP® Customer Support - UK
---------------------------------------------------
Reminders - READ
- Case submission to HP Support is available to those whose devices registered and are still in Warranty.
- Some regions display phone / chat contact information only after the case is submitted online
- Not every issue is covered under the standard Hardware Warranty. Purchased Care Pack Warranties differ by contract.
- HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.
- If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.
Important
- HP Phone numbers you find on the Internet have likely been hijacked.
- Old HP phone numbers – for example, those no longer used by HP since the move to “online” case submissions – might have been might have been lifted and reassigned. Do not be a victim. Be Careful.
=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=
HP Device Home Page - References and Resources – Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
Open
HP ENVY 16 inch Laptop PC 16-h0000 (534C7AV)
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
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