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HP ENVY 16 inch Laptop PC 16-h0000 (534C7AV)
Microsoft Windows 11

I have a laptop HP ENVY 16 inch Laptop PC 16-h0000 (534C7AV)

Near the keyboard the metal work is damage/defective (see photo attached)

It's under warranty (I bought the laptop 10 days ago) Please advice

I sent all details to HP, I'm waiting for their responses 😁

1000004268.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@SpeedFire 

 

Welcome to the HP Community Forum.

 

Contacting HP is the right thing to do for a newly purchased and registered in-Warranty device.

 

Replace?  No idea -- HP does not share internal repair decisions with our Community.

 

We can advise on self-repair options when or if necessary.

 

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

For those reading:

Contact HP to submit in-Warranty repair requests.

 

 

HP Support – Hardware / Technical Support for Devices in Warranty

  

Registered Devices in Warranty

Select a method and contact HP Support

 

Open website  HP World-Wide Support

Select your region and follow the prompts

 

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

 

 

Reminders - READ

  • Case submission to HP Support is available to those whose devices registered and are still in Warranty.
  • Some regions display phone / chat contact information only after the case is submitted online
  • Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.
  • HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.
  • If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

 

Important

  • HP Phone numbers you find on the Internet have likely been hijacked. 
  • Old HP phone numbers – for example, those no longer used by HP since the move to “online” case submissions  – might have been might have been lifted and reassigned.  Do not be a victim.  Be Careful.

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

 

HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

HP ENVY 16 inch Laptop PC 16-h0000 (534C7AV)

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
HP Recommended

@SpeedFire 

 

Welcome to the HP Community Forum.

 

Contacting HP is the right thing to do for a newly purchased and registered in-Warranty device.

 

Replace?  No idea -- HP does not share internal repair decisions with our Community.

 

We can advise on self-repair options when or if necessary.

 

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

For those reading:

Contact HP to submit in-Warranty repair requests.

 

 

HP Support – Hardware / Technical Support for Devices in Warranty

  

Registered Devices in Warranty

Select a method and contact HP Support

 

Open website  HP World-Wide Support

Select your region and follow the prompts

 

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

 

 

Reminders - READ

  • Case submission to HP Support is available to those whose devices registered and are still in Warranty.
  • Some regions display phone / chat contact information only after the case is submitted online
  • Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.
  • HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.
  • If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

 

Important

  • HP Phone numbers you find on the Internet have likely been hijacked. 
  • Old HP phone numbers – for example, those no longer used by HP since the move to “online” case submissions  – might have been might have been lifted and reassigned.  Do not be a victim.  Be Careful.

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

 

HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

HP ENVY 16 inch Laptop PC 16-h0000 (534C7AV)

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.